Privacy Policy

Last updated: 1 January 2024

FriendQuest ("we", "us", "our") operates the website friendquest.pro (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site and use our social games services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Submit our contact form (name, email address, message content)
• Subscribe to our newsletter (email address)
• Communicate with us via email or other channels

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on the Site
• Referring website URLs
• Device identifiers

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage them.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and improve our Site and social games services
• To respond to your enquiries and provide customer support
• To send you newsletters and updates (only if you have subscribed)
• To analyse Site usage and improve user experience
• To comply with legal obligations under Australian law
• To enforce our Terms of Use and protect the security of our Site
• To verify age compliance (18+ requirement)

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site (e.g., hosting, analytics), subject to confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, court order, or government authority in Australia.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

Your personal information is stored on secure servers located in Australia or in countries with equivalent privacy protections. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Retention of Data

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to 12 months. Newsletter subscription data is retained until you unsubscribe.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at [email protected].

7. Children's Privacy

FriendQuest is strictly for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Post: FriendQuest, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.